Hobbygroep.nl
Steenbakkerij 51
2913 LJ Nieuwerkerk a/d IJssel
The Netherlands
Tel. +31 (0)180 760260
Email: klantenservice@hobbygroep.nl
Chamber of Commerce (KvK) number: 86737783
VAT number: NL864070366B01
Bank account: NL97RABO0195263286
Article 1 – General
1.1 These General Terms and Conditions apply to all quotations, offers, orders, agreements, deliveries and other legal relationships between Hobbygroep.nl, hereinafter referred to as “Hobbygroep” or “Seller”, and its business customers, hereinafter referred to as the “Customer”.
1.2 Hobbygroep supplies products exclusively to business customers. When entering into an agreement with Hobbygroep, the Customer acts in the course of a profession or business.
1.3 The applicability of any general or other terms and conditions of the Customer is expressly rejected, unless Hobbygroep has accepted such terms and conditions in writing in advance.
1.4 Any deviations from these General Terms and Conditions are valid only if confirmed in writing by Hobbygroep in advance.
1.5 If any provision of these General Terms and Conditions is found to be void or is annulled, the remaining provisions shall remain in full force and effect. The parties shall consult with each other to replace the relevant provision with a valid provision that reflects the original intention as closely as possible.
Article 2 – Offers, Prices and Formation of the Agreement
2.1 All offers, prices, images, product descriptions, brochures, catalogues and other information provided by Hobbygroep are non-binding unless expressly stated otherwise.
2.2 An agreement is concluded once Hobbygroep has confirmed the order in writing or has started processing the order.
2.3 Hobbygroep reserves the right to refuse an order in whole or in part, for example if a product is unavailable, if information provided is incorrect or incomplete, or if there are reasonable grounds to doubt the Customer’s ability to pay.
2.4 All prices stated are exclusive of VAT and any other applicable taxes, duties or charges, unless expressly stated otherwise.
2.5 The prices applicable to an order are the prices confirmed by Hobbygroep at the time the order is confirmed.
2.6 Hobbygroep makes every effort to ensure that product information, images, colours, dimensions, weights and packaging information are as accurate as possible. Minor deviations may occur and shall not entitle the Customer to cancel the order, claim compensation or request a price reduction if such deviations do not materially affect the use or quality of the product.
2.7 Where a product is shown as a sample, model or example, this is for indication purposes only. The products actually supplied may differ from the sample, model or example in minor respects.
Article 3 – Orders and Minimum Order Value
3.1 The minimum order value is €75 excluding VAT.
3.2 Orders below the minimum order value may only be placed by email after prior consultation with Hobbygroep. The Customer must state the relevant product numbers and quantities required.
3.3 For orders below €75 excluding VAT, Hobbygroep charges an administration fee of €10 excluding VAT, in addition to the applicable shipping costs.
3.4 Orders below the minimum order value must be paid for in advance. The order will be shipped once Hobbygroep has received full payment.
3.5 An order is only final once it has been confirmed by Hobbygroep.
Article 4 – Shipping Costs and Delivery
4.1 Shipping within the Netherlands costs €6.95 excluding VAT per parcel.
4.2 Shipping to Belgium costs €10.95 excluding VAT per parcel.
4.3 For orders of €250 or more excluding VAT, Hobbygroep offers free delivery within the Netherlands and Belgium, unless otherwise agreed in writing.
4.4 Shipping costs to other countries will be determined separately and communicated to the Customer. Any additional transport costs, import duties, taxes or other charges relating to deliveries outside the Netherlands and Belgium shall be borne by the Customer, unless otherwise agreed in writing.
4.5 Orders are shipped from Hobbygroep’s warehouse in the Netherlands. Orders are normally shipped via GLS or another carrier designated by Hobbygroep.
4.6 If the Customer requests special or expedited shipping, such as express delivery or courier services, all additional costs shall be borne by the Customer.
4.7 The risk of loss, damage or deterioration of the products passes to the Customer when the products are handed over to the carrier, unless otherwise agreed in writing or mandatory law provides otherwise.
4.8 The Customer is obliged to accept the delivery. If the Customer refuses delivery or fails to provide the information or instructions required for delivery in good time, Hobbygroep may store the products at the Customer’s risk and expense. All additional costs arising from this, including storage and transport costs, shall be borne by the Customer.
4.9 Hobbygroep is entitled to deliver an order in separate consignments. Each partial delivery may be invoiced separately.
Article 5 – Delivery Times
5.1 Hobbygroep aims to dispatch orders that are in stock normally within 1–2 business days.
5.2 Stated delivery times are indicative unless an expressly agreed binding delivery deadline has been confirmed in writing.
5.3 A delay in delivery does not automatically entitle the Customer to compensation, cancellation or termination of the agreement.
5.4 If delivery is significantly delayed, Hobbygroep will inform the Customer as soon as reasonably possible.
Article 6 – Products Out of Stock
6.1 Hobbygroep makes every effort to display current stock levels as accurately as possible. A stock indication does not guarantee that a product will actually be available when the order is processed.
6.2 If an ordered product is unavailable when the order is processed, Hobbygroep may remove the product from the order. The Customer will be informed accordingly.
6.3 A product that is temporarily out of stock may be ordered again once it becomes available.
6.4 Hobbygroep shall not be liable for any damage resulting from the temporary unavailability of a product, unless such damage is caused by wilful misconduct or deliberate recklessness on the part of Hobbygroep or its management.
Article 7 – Payment
7.1 The first order must be paid for in advance.
7.2 After approval by Hobbygroep, business customers in the Netherlands and Belgium may place subsequent orders on account.
7.3 Orders placed on account are subject to a payment term of 14 days from the invoice date, unless otherwise agreed in writing.
7.4 Customers outside the Netherlands and Belgium must always pay for their orders in full in advance, unless Hobbygroep has agreed different payment terms with the Customer in writing beforehand.
7.5 Payments must be made without any discount, suspension or set-off, unless otherwise agreed in writing.
7.6 If Hobbygroep has reasonable grounds to doubt the Customer’s ability to pay, Hobbygroep is entitled to require advance payment or additional security before processing the order.
7.7 If the Customer fails to make payment on time, the Customer shall be in default by operation of law. From the date of default, the Customer shall owe statutory commercial interest on the outstanding amount, unless a different interest rate has been agreed in writing.
7.8 If an invoice is not paid on time, Hobbygroep is entitled, to the extent permitted by law, to declare all other outstanding amounts owed by the Customer immediately due and payable, even if such amounts have not yet fallen due.
Article 8 – Force Majeure
8.1 Hobbygroep shall not be obliged to fulfil any obligation if it is prevented from doing so by force majeure.
8.2 Force majeure includes, but is not limited to: disruptions to business operations, illness or absence of employees, strikes, fire, theft, transport problems, traffic disruptions, extreme weather conditions, government measures, war, pandemics, disruptions involving suppliers or carriers, and delays or failures by third parties on whom Hobbygroep depends.
8.3 If a force majeure situation occurs, Hobbygroep will inform the Customer as soon as reasonably possible.
8.4 During a force majeure situation, Hobbygroep may suspend its obligations for as long as the situation continues.
8.5 If the force majeure situation is expected to last longer than four months, both Hobbygroep and the Customer shall be entitled to terminate the relevant agreement in whole or in part in writing, without either party being entitled to compensation as a result.
Article 9 – Inspection, Complaints and Defects
9.1 The Customer must inspect the order as soon as reasonably possible after delivery.
9.2 The Customer must, among other things, check whether the correct products and quantities have been delivered and whether the products show any visible damage upon delivery.
9.3 Visible shortages, damage or incorrectly delivered products must be reported to Hobbygroep in writing within 14 days of receipt.
9.4 Hidden defects must be reported to Hobbygroep in writing within 14 days of discovery.
9.5 Complaints must be described as clearly as possible. Where possible, the Customer should provide photographs and relevant information about the product concerned.
9.6 If the Customer fails to report a complaint within the applicable period, any right to repair, replacement or compensation in respect of the relevant defect may lapse, to the extent permitted by law.
9.7 Filing a complaint does not suspend the Customer’s payment obligations unless otherwise agreed in writing.
Article 10 – Returns
10.1 Business customers may only return products after prior consultation with and written approval from Hobbygroep.
10.2 Products returned without prior approval may be refused by Hobbygroep and returned to the Customer at the Customer’s risk and expense.
10.3 For an approved return, the Customer must clearly state the customer number and invoice number.
10.4 Returned products must be in their original packaging, without price labels or other price information, and in good, resalable condition.
10.5 The costs and risk of returning products shall be borne by the Customer, unless otherwise agreed in writing or the return concerns an incorrect delivery by Hobbygroep.
10.6 Products specially ordered, modified or produced for the Customer cannot be returned unless Hobbygroep has expressly agreed otherwise in writing beforehand.
Article 11 – Warranty
11.1 Hobbygroep warrants that the products supplied comply with the agreed specifications and, under normal use, are free from material and manufacturing defects.
11.2 Where applicable, a warranty period of 1 year from the date of delivery applies, unless a different warranty period has been agreed for a specific product.
11.3 If a complaint is found to be justified, Hobbygroep may, at its discretion, replace the relevant product, supply the missing product, repair the product, or credit or refund the value of the relevant product against its return.
11.4 The warranty does not apply if a defect is caused by incorrect use, improper storage, normal wear and tear, improper handling, modifications to the product or other circumstances attributable to the Customer.
11.5 If a defect is demonstrably caused by a supplier or manufacturer of Hobbygroep, Hobbygroep may transfer its rights against that supplier or manufacturer to the Customer.
Article 12 – Retention of Title
12.1 All products delivered by Hobbygroep remain the property of Hobbygroep until the Customer has paid all amounts owed to Hobbygroep in connection with the relevant agreement and any other agreements, including principal amounts, interest and costs.
12.2 As long as title has not passed to the Customer, the Customer may only resell the products in the ordinary course of its business.
12.3 The Customer may not pledge products subject to retention of title or grant any other security interest in such products in favour of third parties.
12.4 If the Customer fails to fulfil its payment obligations or if there are reasonable grounds to fear that the Customer will fail to do so, Hobbygroep is entitled to repossess the products subject to retention of title. The Customer is obliged to provide full cooperation in this regard.
12.5 The Customer must immediately inform Hobbygroep if third parties seize products subject to retention of title or assert any rights over such products.
Article 13 – Late Payment and Collection Costs
13.1 If the Customer fails to meet its payment obligations on time, all reasonable extrajudicial collection costs shall be borne by the Customer, to the extent permitted by law.
13.2 In addition, the Customer shall owe statutory commercial interest from the date on which the Customer is in default.
13.3 If Hobbygroep is required to initiate legal proceedings due to a breach of contract by the Customer, the Customer shall bear the legal costs to the extent permitted by law and awarded by the court.
Article 14 – Suspension and Termination
14.1 Hobbygroep is entitled to suspend its obligations if the Customer fails to fulfil its obligations, fails to fulfil them completely, or fails to fulfil them on time.
14.2 Hobbygroep may terminate the agreement in whole or in part if the Customer, despite having been granted a reasonable period of time, fails to remedy a breach of its obligations.
14.3 Hobbygroep is also entitled to suspend or terminate the agreement with immediate effect if the Customer is declared bankrupt, applies for a suspension of payments, ceases its business activities or enters into liquidation, to the extent permitted by law.
14.4 In the situations referred to above, Hobbygroep’s rights to payment, compensation and any other statutory or contractual remedies shall remain unaffected.
Article 15 – Liability
15.1 Hobbygroep shall only be liable for direct damage that is the direct result of an attributable breach of contract or unlawful act by Hobbygroep, to the extent that such liability cannot be excluded or limited by law.
15.2 To the extent permitted by law, Hobbygroep shall not be liable for indirect damage, including consequential loss, loss of profit, loss of turnover, loss of savings, business interruption, reputational damage or loss of data.
15.3 To the extent permitted by law, Hobbygroep’s liability shall be limited to the amount paid by the Customer for the relevant delivery or service, provided that Hobbygroep’s liability shall in no event exceed the amount actually paid out by its liability insurer in the relevant case.
15.4 If the insurer does not provide coverage in a particular case, Hobbygroep’s liability shall, to the extent permitted by law, be limited to a maximum of €2,500.
15.5 The limitations set out in this article shall not apply where the damage is caused by wilful misconduct or deliberate recklessness on the part of Hobbygroep or its management, or where a limitation of liability is not permitted by law.
Article 16 – Intellectual Property Rights
16.1 All intellectual property rights relating to images, designs, product information, texts, photographs, samples, models and other materials developed or supplied by Hobbygroep remain vested in Hobbygroep or its licensors.
16.2 The Customer may not copy, publish, reproduce or otherwise use these materials without the prior written permission of Hobbygroep, except for the purpose for which Hobbygroep has made them available.
16.3 If Hobbygroep develops specific designs, images or other materials at the Customer’s request, the intellectual property rights shall remain with Hobbygroep unless otherwise agreed in writing.
Article 17 – Customer Data and Privacy
17.1 Hobbygroep processes personal data of business customers and contact persons only insofar as necessary for the performance of agreements, business communications, administration, customer service and compliance with legal obligations.
17.2 Hobbygroep processes personal data in accordance with its privacy policy. The current privacy policy is available on the Hobbygroep website.
Article 18 – International Sales
18.1 These General Terms and Conditions also apply to customers outside the Netherlands and Belgium, unless otherwise agreed in writing.
18.2 Customers outside the Netherlands and Belgium must pay for orders in full in advance, unless Hobbygroep has agreed different payment terms with the Customer in writing beforehand.
18.3 The Customer is responsible for providing correct company, billing, VAT and delivery information.
18.4 If the Customer wishes to make use of a VAT exemption or intra-Community supply, the Customer must provide a valid VAT identification number. Hobbygroep will determine, based on applicable legislation, whether VAT must be charged.
18.5 Deliveries outside the European Union may be subject to import duties, local taxes, customs charges and other levies. These costs shall be borne by the Customer unless otherwise agreed in writing.
18.6 If specific Incoterms or other delivery terms have been agreed for an international shipment, these terms will be stated in the order confirmation.
Article 19 – Governing Law and Disputes
19.1 All legal relationships between Hobbygroep and the Customer shall be governed exclusively by Dutch law, unless mandatory law provides otherwise.
19.2 The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
19.3 The parties shall first attempt to resolve any dispute amicably through mutual consultation.
19.4 If a dispute cannot be resolved amicably, the competent court in the district in which Hobbygroep has its registered office shall have jurisdiction, unless mandatory law provides otherwise.
Article 20 – Amendments to the General Terms and Conditions
20.1 Hobbygroep is entitled to amend these General Terms and Conditions.
20.2 Amended terms and conditions shall apply to agreements concluded after the effective date of the amendments.
20.3 If Hobbygroep intends amended terms and conditions to apply to existing agreements as well, it will inform the Customer accordingly where legally required.
Last updated: 01-09-2026
