Order

How do I place an order?

Place the items you want to order in the shopping cart. Click on the shopping cart at the top right and choose 'Go to checkout'. Fill in the required information.
You cannot order from us if you do not have an account and are therefore not a business partner of ours.
After we have received your order, we will prepare the order for shipping. Once this has happened, you will receive a confirmation email from us with a track and trace number from GLS, with which you can track your order.

I want to change my address

If you have ordered something that is sent to the wrong address and have not yet received a shipping confirmation? Please inform our customer service as soon as possible.
You can do this via klantenservice@hobbygroep.nl or by calling +31 (0)180 760 260. We will then see if we can still change the address of the order for you.
Always change the address in your Hobbygroep account.

How do I change my order?

This is only possible if you have not yet received a shipping confirmation. Please contact our customer service. This can be done via klantenservice@hobbygroep.nl or by calling +31 (0)180 760 260.

How do I cancel my order?

This is only possible if you have not yet received a shipping confirmation. Please contact our customer service. This can be done via klantenservice@hobbygroep.nl or by calling +31 (0)180 760 260.

Which countries do you ship to?

We ship to various countries within Europe. See the table below for current prices and delivery times. Is your country not listed? Ask our customer service about the options!

Shipping costs within Europe per 25 kilo box

* excluding document and importing costs